One2One Digital Strategy is firmly committed to its Quality Policy, designed in full alignment with our corporate strategy, making it a cornerstone for achieving our business objectives.
Our quality policies are based on our:
We accompany our clients in the optimization and digitalization of business processes with the aim of increasing revenue, improving processes, and gaining a deeper understanding of their end users/customers.
Committed to the QUALITY, SECURITY, and SOLIDITY of our projects.
We make a difference through credibility, reliability, and the trust we generate in the digital project development market.
O2O has a Quality Management System based on the requirements of the ISO9001 standard, which establishes a commitment from the entire organization to continuous improvement and the efficient control of processes and their potential impact on the quality of our services.
The company’s management leads the promotion, communication, awareness, and implementation of these practices for all stakeholders involved in our processes and services.
February 2024
Simon Noel- CEO
As experts in the digital transformation of businesses, we are fully aware that one of the greatest challenges posed by digitalization is privacy.
At O2O, we offer our clients a wide range of services and products, from designing a digital strategy to developing websites, applications, and software. In doing so, we carry out various personal data processing activities, sometimes as data controllers and other times as data processors on behalf of our clients.
Through this privacy policy, we aim to inform the affected parties with complete transparency about who is responsible for processing the data, what personal information we process, the purposes of each processing activity, the legal grounds for processing, data retention periods, and the rights that data subjects have and how they can exercise them.
The entity responsible for processing your personal data is ONE2ONE DIGITAL STRATEGY, S.L. (“O2O”), with Tax ID B-84.325.935, headquartered in Madrid (28036), Avda. de Burgos, 8-A, 15th Floor.
For any matters related to the processing of your data, you can contact us by postal mail, via email at privacidad@mo2o.com, or by phone at (0034) 910 609 514.
O2O also has a Data Protection Officer (DPO) who can be reached at dpo@mo2o.com.
Purpose: Contact interested parties to inform them of the products, services and activities that O2O organizes or takes part in either directly or indirectly, including by electronic means.
Lawful basis: Our data processing is based on the consent given by the persons concerned or, otherwise, on our legitimate interest.
Data categories: Identification data, contact data and professional data.
Disclosure and transfer of data: Data are not disclosed to third parties.
Storage: Data will be stored for as long as contact is maintained with the interested parties and will be erased within a maximum period of six (6) years dating from the last contact.
Purpose: The purpose of this data processing is to manage our pre-contractual and contractual relationship with our clients, providers and with other persons and entities with which we reach collaboration agreements.
Lawful basis: The legal grounds for data processing for this activity is based on the contract, on the complementary consent of the persons concerned where appropriate and our legitimate interest in maintaining the business relationship.
Data categories: We process identification and contact data, financial and bank data, commercial information, data on transactions of goods and services and professional data.
Disclosure and transfer of data: Tax authorities, banks and data processors that provide their services to O2O.
Storage: We store the data that we use for this activity for a maximum period of six (6) years after the termination of the corresponding contracts and collaboration agreements.
Purpose: In our human resources activity we use the data for the purposes of personnel selection, management and training, processing social benefits, promotion and management of employment and workplace monitoring.
Lawful basis: The legal grounds for the data processing for this activity are based on the work contract, on employment law and Social Security regulations, on the complementary consent of the persons concerned whenever the data provided are not strictly necessary to maintain the labour relationship and, finally, on our legitimate interest in issues of regulatory compliance and internal monitoring.
Data categories: We process identification and contact data, financial and bank data, commercial information, data on transactions of goods and services, professional data and data on training and employment.
Disclosure and transfer of data: Social Security Bodies, Mutual Provident Societies, Tax Authorities, Insurance companies, banks and any entities responsible for processing that provide services to O2O.
Storage: We store any data we use for this activity for a maximum period of five (5) years after the termination of the work contracts. CVs of candidates are destroyed after the respective selection process, unless the candidate is hired by O2O.
Purpose: We have a video surveillance system that we use for security and monitoring purposes.
Lawful basis: This is based on our legitimate security and monitoring interests.
Data categories: Identification data (image and voice)
Disclosure and transfer of data: Data transfers are not provided for, except where appropriate to State security bodies and forces, the Public Prosecutor’s Office and the Courts and Tribunals of Justice.
Storage: We store the recordings for a maximum period of one (1) month.
Purpose: Publication on the webpage of the company, in O2O’s advertising and promotional material and/or dissemination on social media, including newspapers, magazines, television and Internet.
Lawful basis: This is based on the consent given by the persons concerned.
Data categories: Identification data.
Disclosure and transfer of data: Public dissemination.
Storage: The images will be stored for an indefinite period.
Purpose: Management of internal queries and reports system on the alleged committal of unlawful acts inside the company or against the same and alleged violations of our ethical code and other internal regulations.
Lawful basis: This is based on our legitimate interest for internal monitoring.
Data categories: We process identification and contact data, and the data used to formulate the corresponding queries and internal reports.
Disclosure and transfer of data: The data processed in the ethical channel may be disclosed to the State security bodies and forces, the Public Prosecutor’s Office and the Courts and Tribunals of Justice.
Storage: The data from the ethical channel will be stored for a maximum period of three (3) months.
At O2O we use the appropriate technologies and procedures to protect your data from accidental loss and unauthorised access, use, destruction or publication. We perform data backup in order to be able to recover information if an incident occurs. And we also implement the appropriate physical and technological measures to store and transfer your data securely.
In addition to the right to be informed transparently through this privacy policy, you have the following rights:
If you wish to exercise any of your rights, please write to us at privacidad@mo2o.com or by postal mail to the company’s address listed above. In either case, we will need a copy of your ID or passport to verify your identity, and we will respond within a maximum period of one (1) month.
We inform you that we have a Data Protection Officer, whom you can contact via email for any incidents related to your data at dpo@mo2o.com.
Additionally, you have the right to file a complaint with the Spanish Data Protection Agency, located in Madrid (28001), C/ Jorge Juan, No. 6.
For more comprehensive and detailed information about your rights, we recommend visiting the Spanish Data Protection Agency’s website or contacting them through their citizen service line at 901.100.099.
Being part of our organization implies an unwavering commitment to respecting and preserving our brand in all its manifestations. We are aware that our reputation is built day by day, shaped by the decisions we make and the actions we take.
We understand our ethical code as a fundamental guide in our daily journey. This code serves as our reference in the decision-making process, steering us toward integrity and professionalism. Its scope encompasses not only the execution of our tasks but also our interactions with clients, colleagues, collaborators, suppliers, and society in general.
In order to promote this culture of ethics and compliance, we have our own internal communication channel, presented as an online platform accessible 24/7.
Through the ethical channel, inquiries about our compliance system can be made, as well as internal reports in accordance with its Operating Rules.
The management of this channel is handled outside of O2O, ensuring the confidentiality and anonymity of those who choose to use it, with all the guarantees established by Law 2/2023 of February 20th, which regulates the protection of individuals who report regulatory violations and the fight against corruption.
We specialise in helping clients drive, manage and monetise their digital investments and innovation.
